Privacy Policy
Last Updated: 13/11/2025
At Tescity Labs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By using our site, you agree to the practices described in this policy.
Information We Collect
We collect the following information to process orders and provide services:
a. Personal Details
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Name
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Email address
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Phone number
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Billing & shipping address
b. Order & Transaction Data
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Product orders
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Payment details (processed securely through payment gateways)
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Delivery preferences
c. Uploaded Files / Designs
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3D model files (STL, OBJ, image sketches, etc.)
These files are used only to manufacture custom products and are not shared publicly.
d. Website Usage Data
We may collect non-personal information like device type, site usage behavior, and interaction analytics to improve user experience.
How We Use Your Information
We use collected information to:
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Process and deliver orders
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Communicate order updates or support queries
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Provide custom 3D design and printing services
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Improve our website and customer experience
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Prevent fraudulent or abusive activity
We do not sell, share, or rent your information to marketing companies or third parties for advertising.
Payment Security
We use trusted third-party payment gateways for online transactions. We do not store your debit/credit card details on our servers.
Delivery & Communication
Your contact details may be shared with our courier partners solely for delivery purposes.
We may send important updates via:
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Email
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WhatsApp
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SMS
Only regarding your order or account activity, no spam.
Storage & Data Protection
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Your data is stored securely and accessed only by authorized personnel.
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Uploaded 3D design files are stored confidentially and are never reused, resold, or displayed without your permission.
If you request deletion of files, we will permanently remove them from our system.
Cookies
Our website may use cookies to enhance browsing experience, such as:
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Remembering login sessions
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Improving product recommendations
You may disable cookies in your browser, but some features may not work properly.
Your Rights
You may at any time request:
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Access to your stored data
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Correction of personal details
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Deletion of stored design files
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Account deletion
Contact us if you would like to exercise these rights.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
Updates to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.
Contact Us
For questions, support, or concerns, contact:
Tescity Labs
Email: contact@tescitylabs.com
Phone: +91 6379064331
Location: Pondicherry, India
