Terms & Conditions
Last Updated: 13/11/2025
Welcome to Tescity Labs. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, you may discontinue using our services.
About Us
Tescity Labs provides:
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Ready-made 3D printed products
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Custom 3D printing services
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3D design assistance
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Academic project model support
Customers may purchase existing products or request customized prints based on provided designs or uploaded 3D model files.
Ordering & Payment Policy
Orders can be placed through our website.
Cash on Delivery (COD) is available only within Pondicherry.
For all other locations in India, prepaid payment is required.
Delivery charges apply based on customer location and order weight/size.
We reserve the right to refuse or cancel any order due to inaccurate information, product unavailability, or suspected misuse.
Custom Orders
Custom products are made based on files, measurements, or instructions provided by the customer.
The customer is responsible for ensuring uploaded designs are accurate and print-ready.
In case of design flaws, we may recommend modifications or provide design assistance at additional cost.
Custom-made products are non-returnable and non-refundable except in cases of manufacturing defects or shipping damage.
Cancellation Policy
Orders for standard (ready-made) products can be canceled by submitting a “Cancel Request” in the user dashboard before dispatch.
Refunds for eligible cancellations are processed within 5–7 working days.
Custom orders cannot be canceled once production has started.
Cancellation of custom orders “for fun” or misuse is not encouraged. If we identify repeated or fraudulent cancellations, we may restrict account access or future orders.
Shipping & Delivery
Delivery timelines vary based on location and courier availability.
Typical dispatch time for regular products: 1–3 working days.
Custom orders require additional processing time depending on complexity.
We are not responsible for courier delays, lost shipments caused by courier service issues, or incorrect address information provided by the customer.
Product Quality & Tolerances
3D printed products may have layer lines, minor surface texture, or color variations, which are natural characteristics of the printing process.
Dimensional tolerance of ±0.5 mm applies to most prints unless otherwise discussed.
Returns & Replacements
Only damaged, defective, or incorrectly supplied items qualify for return/replacement.
Proof (photos/video) must be submitted within 48 hours of delivery.
If approved, a replacement or refund will be arranged at our discretion.
Intellectual Property
Website content, branding, and designs created by Tescity Labs are owned by us.
Customer-provided designs remain the property of the customer; however, the customer confirms they have rights/permission to use and print the submitted design.
Limitation of Liability
We are not liable for indirect damages, misuse of printed parts, or design-related failures if the design was supplied by the customer.
Our total liability is limited to the value of the order.
Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.
Contact Us
For questions, support, or concerns, contact:
Tescity Labs
Email: contact@tescitylabs.com
Phone: +91 6379064331
Location: Pondicherry, India
